‘Last year I was promoted into a senior role with responsibility for the performance management of my team. I knew that I needed to work on my coaching skills and had to get better at holding the challenging conversations that naturally come with leadership.
The mediation skills course was recommended to me by a colleague and I was able to sign up.
The course was incredible and being able to role play different scenarios was great. I feel so much more confident in one-to-ones now and have learned so many other communication skills that are helping me to be successful.’
– 2019 Professional Mediation and Mediation Skills Graduate