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Effectively managing conflict means changing the way you deal with tension. Differing views often isn’t the only issue and it’s the underlying behaviour and attitudes of people involved that is causing the tension.

There is a better way. We help develop the skills needed to spot the potential for conflict at its earliest possible stage and to engage in robust debate and decision making without major fallout.



  • Equips you for a wide range of leadership and people management situations
  • Helps you develop communication techniques to de-escalate conflict and manage strong emotions
  • Offers practical, hands-on experience in a safe environment
  • Develops your understanding of conflict escalation and conflict resolution
  • Explores considerations such as environment, balance of power, rapport and body language

Delivered in partnership with:


Professional Certificate
Triple accredited qualification by Queen Margaret University, Scottish Mediation, and the Chartered Institute of Arbitrators
15 academic credits at SCQF level 9 (QCF level 5)
Eligibility for Associate Membership of the CIARb

Course Length
Four full days of tuition, one day of facilitated reflective study, and one day of practical assessment.

Study Method
The course combines lectures, group work, reflection, and practical scenarios. We draw on examples of grievances, relationship breakdown, commercial disputes, and conflict from the boardroom, the workplace, and the community.

Observed mediation practice 60%
Reflective essay 40%

Course Lead
Craig Cathcart (MSc, LLB, Dip LP, DTS) Craig is an experienced academic lawyer and is Senior Lecturer in Dispute Resolution at Queen Margaret University Edinburgh.

Craig teaches and consults on mediation and negotiation at home and abroad, in addition to being a practising mediator. Until recently he chaired the Law Society of Scotland’s Regulatory Committee, and he currently sits on the boards of Scottish Mediation and Strathclyde University Mediation Clinic. In 2021 he was appointed as a panel arbitrator for the Shanghai International Economic and Trade Arbitration Commission.


The course is interactive and practice-based with a case study focus. While firmly grounded in relevant theory, the course is designed and taught by mediators with practical, ‘in the room’ experience.


The aim of the course is to enable learners to develop their theoretical knowledge and practice of mediation and mediative skills as a means of effective dispute resolution.


  • Alternative Dispute Resolution
  • Effective Communication
  • Dealing with difficulties
  • Exploring potential issues
  • Mediation in context
  • Conflict and Conflict Styles
  • Models of Mediation
  • Mediation Ethics
  • Agreements
  • Reflection


  • Questioning and listening skills

  • Clarifying issues and options

  • Building workable solutions

  • Having difficult conversations

  • Opening discussions confidently

  • Inviting parties to talk

  • Maintaining control

  • Remaining impartial

  • Finding common ground

  • Encouraging participation


At the end of the programme of study, candidates will be able to:

  • Have challenging conversations in the workplace, community, home and beyond with confidence
  • Effectively carry out a structured mediation
  • Critically explore a range of mediation practice-based issues
  • Reflect on their own and others’ mediation practice
  • Appraise the practice of mediation in a range of disputes
  • Apply mediation skills in a range of real-world contexts


To enquire about a place on our next course please contact us.

Alternatively, you may register your place using the button below.


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