PRIVACY NOTICE

GENERAL

This Privacy Notice describes how The Resolution Centre collects, uses and discloses personal data. Personal data is any information or opinion, whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. An individual’s name, age, photograph, gender, contact details are examples of personal data.

Any questions in relation to this Privacy Notice or requests in respect of personal data should be directed to our data protection officer, clair@theresolutioncentre.com in the first instance.

 

ABOUT US

The Resolution Centre is an Alternative Dispute Resolution service provider. We provide individuals and organisations assistance to resolve conflicts via mediation. We provide coaching, consultancy and personal and professional development  services as detailed on our website

 

RESPONSIBILITIES

The Resolution Centre is the data controller of the personal data that we process and is therefore responsible for ensuring that our systems, processes, suppliers, associates and employees comply with data protection laws in relation to the information we handle.

We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction.

 

THE PERSONAL DATA WE HOLD 

The Resolution Centre processes data in order to provide mediation and our other services.

Sources of data may include clients, data subjects directly, third parties connected to the data subject (for example, their employer or another service provider who provides services to the data subject) or open-source material.

Personal data that we process includes:

  • Basic data (including your name, who you work for, your position and your relationship to a person)
  • Contact details (including names, postal addresses, email addresses and telephone numbers)
  • Financial information, such as payment details
  • Technical information, such as data relating to your visits to our website or emails that we send you
  • Information that you might provide to us if you attend one of our events, including access and dietary requirements
  • Identification and background information provided by you or collected by us in the course of providing mediation services
  • Information in relation to attendance at an event, meeting or seminar hosted by us
  • Any other information you provide to us

 

HOW WE USE PERSONAL DATA

We use data (including personal data of individuals) for the following purposes:

  • To enter into and manage our client relationships
  • To provide and improve our services
  • To ensure the security of The Resolution Centre systems, employees, associates and premises
  • To improve user experience of this website
  • To provide information directly requested by individuals
  • To provide our contacts with marketing materials, invite them to events or share news and updates which may interest them and to manage such mailings and events
  • For the purposes of internal reflection and training

 

PURPOSES OF PROCESSING

We process personal data:

  • To perform a contract, such as providing mediation services
  • To comply with legal and regulatory obligations

 

RECIPIENTS

We may share data we hold with certain trusted third parties in accordance with contractual arrangements in place with them including:

  • Our associate mediators
  • Suppliers who provide support services in relation to administration, IT and marketing
  • Third parties involved in hosting or organising events with us

We use social media such as LinkedIn, Twitter and Facebook and those interactions are stored by those providers in accordance with their privacy policies.

We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.

 

RETENTION

The Resolution Centre only keeps data for as long as necessary to fulfil the purposes for which we collected it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Personal data is retained in accordance with the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements, limitation periods for taking legal action, good practice and The Resolution Centre’s business purposes.

 

RIGHTS OF DATA SUBJECTS

We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by emailing us here.

Data subjects who have data held by The Resolution Centre have certain rights in respect of their personal data:

  • The right to withdraw any consent to processing previously given
  • The right of access to data
  • The right to have data corrected, updated, rectified or erased;
  • The right for access to data to be restricted or provided to any third party
  • The right to object to any particular processing

Any such data subject wishing to exercise any rights under applicable data protection laws should send the request in the first instance to clair@theresolutioncentre.com.

In any case in which a data subject chooses not to provide any personal data or where any of the rights set out above are exercised to limit the processing of personal data The Resolution Centre may be unable to provide relevant services, or there may be a restriction on the services which can be provided.

 

ONLINE PRIVACY

This section outlines how we handle personal information collected when an individual uses the website under the domain name http://www.theresolutioncentre.com or via our social media pages.

As with any internet transaction, the transmission of data over the internet is not completely secure. While we take reasonable steps to protect all the personal data that we collect via the website, we cannot guarantee the security of all data submitted to us over the internet.

We treat personal information collected via the website in accordance with the general management practices in this Privacy Notice.

We may include links on the websites to the websites of other organisations. We are not responsible for the privacy practices of these websites.

 

COOKIES

Internet browsers can be set to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy.

 

CHANGES TO THIS PRIVACY NOTICE

We keep this Privacy Notice under review and any updates will appear on our website at http://www.theresolutioncentre.com. We last updated this Privacy Notice on 10 January 2020.

 

COMPLAINTS

You have the right to make a complaint at any time to the Office of the Information Commissioner (ICO), the Jersey supervisory authority for data protection issues (www.oicjersey.org). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

HOW TO CONTACT US
All enquiries in respect of this Privacy Notice or any request to exercise any of the rights set out above should be directed to:

email: clair@theresolutioncentre.com
post: The Resolution Centre, New North Quay, St Helier Marina, Jersey JE2 3ND