PROFESSIONAL CERTIFICATE IN MEDIATION & MEDIATION SKILLS
Effectively managing conflict means changing the way you deal with tension. Differing views often isn’t the only issue and it’s the underlying behaviour and attitudes of people involved that is causing the tension.
There is a better way. We help develop the skills needed to spot the potential for conflict at its earliest possible stage and to engage in robust debate and decision making without major fallout.
- Equips you for a wide range of leadership and people management situations
- Helps you develop communication techniques to de-escalate conflict and manage strong emotions
- Offers practical, hands-on experience in a safe environment
- Develops your understanding of conflict escalation and conflict resolution
- Explores considerations such as environment, balance of power, rapport and body language
Delivered in partnership with:
QMU Edinburgh 10 Academic Credits
Institute of Law Jersey
Four full days of study, one day of reflective study and one day of group assessment.
The course combines lectures, group work, reflection, and practical scenarios. We draw on examples of grievances, relationship breakdown, commercial disputes, and conflict from the boardroom, the workplace, and the community.
Practice Observation 40%
Reflective Essay 60%
Craig Cathcart (MSc, LLB, Dip, LP, DTS) Craig is an experienced academic lawyer and is Senior Lecturer in Dispute Resolution at Queen Margaret University Edinburgh.
An active mediator, Craig is a member of the Law Society of Scotland’s Regulatory Committee and Consumer Law Sub-Committee. He is also a director and trustee of Scottish mediation and served as director of Citizens Advice Edinburgh.
The course is interactive and practice-based with a case study focus. While firmly grounded in relevant theory, the course is designed and taught by mediators with practical, ‘in the room’ experience.
The aim of the course is to enable learners to develop their theoretical knowledge and practice of mediation and mediative skills as a means of effective dispute resolution.
- Alternative Dispute Resolution
- Effective Communication
- Dealing with difficulties
- Exploring potential issues
- Mediation in context
- Conflict and Conflict Styles
- Models of Mediation
- Mediation Ethics
Questioning and listening skills
Clarifying issues and options
Building workable solutions
Having difficult conversations
Opening discussions confidently
Inviting parties to talk
Finding common ground
At the end of the programme of study, candidates will be able to:
- Have challenging conversations in the workplace, community, home and beyond with confidence
- Effectively carry out a structured mediation
- Critically explore a range of mediation practice-based issues
- Reflect on their own and others’ mediation practice
- Appraise the practice of mediation in a range of disputes
- Apply mediation skills in a range of real-world contexts
Our range of services are designed to support you to make positive changes to you and your business culture.